Zuppler Introduces Customer Connect on the Menu Anywhere Platform, Connecting Restaurants to Guests During the Entire Food Journey
Dec 10, 2020
CONSHOHOCKEN, Pa. - December 10, 2020 - (Newswire.com)
Zuppler, a global software and services company focused on empowering solutions for the food services industry, announced today the availability of Customer Connect on the Menu Anywhere Platform. With this release, customers have full transparency into the stages of the "food journey" from initial order to final delivery or curbside pickup. Customer Connect creates a persistent dynamic connection between a guest and the merchant, including restaurants, hotels, stadiums, hospitals, universities, etc., providing full transparency of a food order through each step of the food ordering journey.
All too often, when guests order food online, as seconds turn to minutes and stomach groans turn into growls, an important question usually arises … "Where's my food?" Hungry guests want to know where their food is and how long until it arrives. If the guest orders pickup, they want to ensure the food will be ready upon arrival, and also easily notify the merchant when they have arrived so the food can be delivered to their vehicle for curbside pickup. Customer Connect solves these problems.
"Our clients firmly believe that a delightful food ordering experience requires much greater visibility and communication between the guest and the merchant," said Zuppler co-founder and CEO Shiva Srinivasan. "Customer Connect is a direct response to the needs of our clients and the desire to place control of the food ordering journey into the hands of the guest and improve visibility and bi-directional communication throughout the entire process. We decided it was imperative to build Customer Connect to solve these problems," added Srinivasan.
Similar to the way package tracking software has transformed package delivery by providing full visibility to the journey and current location of a parcel, Customer Connect transforms the way guests order and receive food by giving full visibility to the food order status and empowers the guest to inform the merchant when they have arrived for pickup.
Customer Connect is activated once a customer places a food order on the Zuppler Menu Anywhere Platform. Once they opt-in to receive updates throughout the ordering process, the guest will receive notifications that can be sent to their device as a text message, an email or a push notification sent to the mobile app they've downloaded to their device.
Once opted in, the guest has complete visibility into each stage of their food order, including (but not limited to) when:
Food operators now have the ability to notify guests in real time with push notifications, letting them know information in a way that is clear, concise, and immediate. While guests are waiting for their food, these notifications give full transparency about real-time food status. Visibility turns into confidence, and more confident guests feel they have more control over the process when ordering online from an establishment and arriving for curbside pickup.
Amelia, an owner of LoCo Co-ops, said, "A common question our guests ask is 'Where's my food, and when will it arrive?' As a Zuppler client, we're excited to enable this new feature for our restaurants. Some days are more unpredictable than others, and having a way to stay in touch with our guests throughout the food journey is instrumental for added efficiency."
When a restaurant becomes busy, it can use this functionality to let the guest know that the order has a new pickup time; for example, sending a message saying, "We apologize for the delay. Our kitchen is busier than usual and additional time has been added to your order. Your new estimated time is 7:35PM." Businesses can also send notifications if new charges occur or if they've had a change to the food charge, including receiving a refund.
Customer Connect also contains other helpful features including text or email notifications for online cart abandon, requests for feedback about an order or merchant, and food reorder reminders. Merchants have absolute flexibility over how to customize their messages, and when they are deployed when interacting with their guests.
To learn more about Customer Connect, visit https://www.zuppler.com/customerconnect.
Zuppler is a global software and services company focused on empowering solutions for the food services industry, offering Menu Anywhere, a complete online ordering platform for restaurants, caterers, groceries, universities, hospitals, hotels, sports stadiums and delivery services online and on-premise. Headquartered in Conshohocken, Pennsylvania, Zuppler has additional offices in Romania and India. The Zuppler team has launched thousands of dynamic online ordering menus for brands across the U.S., Canada, Europe, Asia and the Middle East. Zuppler also integrates with Google and the leading delivery, POS, loyalty and payment providers.
Media Contact:
Ed Barrett
Zuppler
[email protected]
Related Images
Press Release Service by Newswire.com
Original Source: Zuppler Introduces Customer Connect on the Menu Anywhere Platform, Connecting Restaurants to Guests During the Entire Food Journey
More News
Ejercito opens 2027 budget bicam hearings to civil society groups
MANILA, Philippines — Senate finance committee chairman Jose Victor “JV” Ejercito said that the Senate will open the bicameral conference committee to the civil society organizations (CSOs) for a more transparent 2027 General Appropriations Bill (GAB). The Senate will resume its plenary sessions on Nov. 9, where the senators will deliberate the P7.2 trillion budget
2 dead, 1 hurt in Quezon road mishaps
LUCENA CITY —A pedestrian and aa motorcyclist died while another pedestrian was injured in separate road accidents in Quezon province on Friday, according to the police. In Tagkawayan town, two pedestrians walking along Quirino Highway in Barangay Sta. Cecilia were struck by a passing Bicol-bound truck at 9:50 a.m., according to a Quezon police report.
Edcom 2: Boost early childhood, primary education curricula
MANILA, Philippines — Amid the numbers of “struggling readers” among Grade 1 students, the Second Congressional Commission on Education (Edcom 2) urged the Department of Education (DepEd) to strengthen the curriculum in early childhood and primary education. This, as 75 percent of Grade 1 learners have been found to be “struggling readers”, based on DepEd’s
Agusan del Sur upland flower growers enjoy brisk Undas sales
SAN FRANCISCO, Agusan del Sur—Freshly harvested blooms from an upland farming village here saw brisk sales on Saturday as consumers and travelers snapped up locally grown arrangements ahead of All Saints’ Day and All Souls’ Day (Undas). Members of the Pinagalaan Cutflower Farmers Association set up stalls near the city rotunda, drawing steady crowds of
Over 1,400 Albay folk still in evacuation centers after Mayon eruption
LEGAZPI CITY — At least 1,477 residents in Albay remained in evacuation centers on Saturday (Oct. 31), a day after Mayon Volcano had a moderately explosive eruption that prompted authorities to enforce mandatory evacuation. The evacuees, who were living within the volcano’s six-kilometer permanent danger zone (PDZ), were moved to safer areas after the Philippine
4 rescued after being swept by strong current in La Union
SAN ILDEFONSO, Ilocos Sur—The Philippine Coast Guard (PCG), with assistance from four fishermen, rescued four persons who were swept away by a strong waves while swimming off Barangay San Francisco, San Fernando City, La Union, on Friday. In a statement, the PCG said its Coast Guard Station La Union Baywatch Team responded to the incident
No exceptions in Senate’s review of 2027 budget – Lacson
MANILA, Philippines — Sen. Panfilo Lacson said there will be no exceptions as the Senate goes “gung-ho” in scrutinizing questionable allocations in the House-approved version of the 2027 General Appropriations Bill (GAB). Lacson said that the Senate majority backs Senate finance committee chairman Jose Victor “JV” Ejercito’s move to address suspected red flags in the
14,000 Ilocandia security, emergency personnel all set for Undas 2026
CALASIAO, Pangasinan—Around 14,000 security and emergency personnel will be deployed across the Ilocos region to strengthen public safety and road security during the observance of All Saints’ Day and All Souls’ Day on Nov. 1 and 2. Police Maj. Cherry Tolentino, chief of the Police Regional Office I public information office, said the deployment would
Mayor Zamora inspects San Juan City Cemetery ahead of Undas
MANILA, Philippines —San Juan City Mayor Francis Zamora inspected the San Juan City Cemetery as early as Thursday, Oct. 22, as part of the city government’s preparations for the upcoming observance of All Saints’ Day and All Souls’ Day, collectively known as Undas. The inspection focused on the cemetery’s readiness to accommodate the expected influx
Undas sea travelers swell to over 114,000 Saturday afternoon – PCG
MANILA, Philippines — The number of passengers in seaports across the country swelled to more than 114,000 by Saturday afternoon, ahead of All Saints’ Day and All Souls’ Day, or undas. The Philippine Coast Guard monitored 60,411 outbound passengers and 54,291 inbound passengers, as of 12:34 p.m. The tally was covered in its noon to
Remains of fallen Air Force pilot back home in Urdaneta
CALASIAO, Pangasinan, Philippines—The remains of Air Force Capt. Raymart Cabangcala, one of four pilots killed in a midair collision involving two military trainer aircraft, were brought home to Urdaneta City on Friday, Oct. 30. A helicopter carrying his remains landed at the Urdaneta National High School oval, accompanied by his mother, Myrna, and sister Mayross,
Undas liquor ban in and around Magsingal, Ilocos Sur public cemeteries
SAN ILDEFONSO, Ilocos Sur — The municipal government of Magsingal has imposed a two-day liquor ban in all public cemeteries and within a 300-meter radius of their boundaries on Nov. 1 and 2 to maintain peace and order during the observance of All Saints’ Day and All Souls’ Day. Under Executive Order No. 69, Series
YOUR NEWS, OUR NETWORK.
Do you have Great News you want to tell the world?
Be it updates about your business or your community, you can make sure that it’s heard by submitting your story to our network reaching hundreds of news sites across 6 verticals.